Job Description

What if you could grow your career while making the world a cleaner, safer and healthier place? Help prevent the spread of infection? And touch what is fundamental to saving lives? As respected leader in healthcare, we foster collaboration to create innovative solutions that improve health outcomes and keep patients safe. We are a global leader making an impact and delighting our customers in more than 170 countries, in a workplace where our voices matter, our contributions are rewarded, and our employees are inspired.

Join Ecolab’s industry leading Healthcare team as a Service Technician . Only Ecolab has a portfolio of solutions to serve the broad needs of the healthcare industry & unique needs of customers. With Ecolab you can make your service and customer relationship expertise work for you. Make an impact. Build the healthcare career you’ve always wanted. Join our team and experience more.

Position will support the salesforce in execution of Healthcare’s electronic Hand Hygiene Program (HHP). This includes customer trials, system implementations, scheduled and emergency service visits as well as on-going program/product maintenance activities. The role requires a solid understanding of basic install techniques and tools. This team member will work closely with the Master Technicians and Regional Service Supervisors. They will be responsible for managing contractors while onsite and communicating with internal and external customer.

Though primarily supporting HHP, this role may be called on to support other field initiatives from time to time including but not limited to hand hygiene and environmental hygiene projects. 

Minimum 50-75% travel local and out of state. Must live near major airport (No weekend travel).

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Assist Master Technicians with the installation and maintenance of Ecolab’s proprietary cloud-based RF mesh network
• Test and troubleshoot electronic devices as needed in the field
• Read blueprints, schematics, and drawing
• Participate in on-site surveys and dispenser counts prior to HHP install
• Ensure proper start and completion of HHP job while contractors are on site included but not limited to new installs, punch list, and service visits.
• Assist the field sales team and customer with basic understanding of system components and functions. This includes primary healthcare stakeholders such as Infection Control, Facilities Management, BioMed, and nursing leaders and staff.
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Manage outside contractors while on site ensuring customer satisfaction and completion of job
• Responsible for correct installation and validation practices of all proprietary hardware components
• Identify and solve customer problems through effective troubleshooting and problem-solving skills.
• Respond to emergency service visits in person and assist the sales team or service team virtually (within normal working hours)
• Act as technical resource for field team and customers, constantly be looking for ways to improve process for installations and equipment.
• Maintain sound working relationships and liaison with customer's personnel to maintain the image of Ecolab and its programs
• Execute timely and detailed records of service visits, including technical problems encountered and parts employed to correct those problems
• Provide outstanding customer service to internal and external customers
• Work with a team to achieve project milestones

Position Details:

• Work Schedule: Monday to Friday, 40 hours a week
• Weekly overnight travel

Minimum Qualifications:

• 2 years of field service experience
• High School Diploma or equivalent
• Working knowledge of basic hand tools and power tools.
• Working knowledge of iOS (Apple) devices and applications
• Computer skills - Word, Excel, Outlook & PowerPoint, iOS devices 
• Basic data analysis skills
• Excellent organization and communication skills; detail oriented
• Self-motivated, ability to work with minimal supervision
• Critical thinking and situational awareness.
• Ability to pivot situation and plans on short notice 
• Strong customer service skills: proven ability to interface positively and professionally with internal and external customers
• Ability to obtain necessary credentials to access healthcare facilities, including but not limited to background check and required vaccinations

Physical Demands:

• Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, balancing, walking, standing, and working under a hospital bed in an active hospital setting.
• Must be able to abide by hospital PPE requirements

Annual or Hourly Compensation Range

The pay range for this position is $50,600-$76,000. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits  

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. to see our benefits.  

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.  

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance ) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. 

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Job Tags

Hourly pay, Minimum wage, For contractors, Local area, Night shift, Monday to Friday,

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