Oceanwide Repair LLC is a leading provider of repair and maintenance services, specializing in marine and industrial equipment. With a commitment to quality, safety, and customer satisfaction, we strive to deliver innovative solutions tailored to our clients' needs. Our remote team fosters a collaborative and supportive work environment, where every team member plays a vital role in our success. Join us as we continue to grow and serve our clients with excellence.
Job Overview:
We are seeking a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our customer support team. This entry-level position is perfect for individuals looking to start their career in customer service. You will be responsible for providing exceptional support to our customers via email and chat, ensuring their inquiries are addressed promptly and accurately.
Key Responsibilities:
- Respond to customer inquiries through email and chat platforms in a timely and professional manner.
- Assist customers with issues related to our services, products, and account management.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members to resolve complex customer issues and escalate when necessary.
- Provide product and service information to customers, guiding them through our offerings.
- Participate in training sessions to enhance your product knowledge and customer service skills.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Contribute to the continuous improvement of our support processes and customer experience.
Requirements:
- High school diploma or equivalent; associate degree is a plus.
- Excellent written communication skills with a strong attention to detail.
- Basic understanding of customer service principles and practices.
- Proficient in using computer systems and software applications, including email and chat platforms.
- Ability to multitask and manage time effectively in a remote work environment.
- Strong problem-solving skills and a willingness to learn.
- Previous customer service experience is a plus, but not required.
Benefits:
- Competitive salary with opportunities for advancement.
- Flexible working hours, allowing for a healthy work-life balance.
- Comprehensive training program to develop your skills and knowledge.
- Supportive remote work environment with a collaborative team culture.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Opportunities for professional development and growth within the company.
How to Apply:
If you are ready to embark on your career in customer support and join a dynamic team at Oceanwide Repair LLC , please submit your resume and a cover letter detailing your interest in the position. We look forward to hearing from you!
Oceanwide Repair LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Post-doctoral Fellow (Research Associate) - Ph.D. Program in Environmental Psychology GENERAL DUTIES Conducts academic research in connection with CUNY programs; may assist faculty, staff, and students in conducting research and lead research efforts involving...
...Job Description Job Description Health Information Technology Specialist We are seeking a knowledgeable and detail-oriented Health Information Technology Specialist to join our team. In this role, you will be responsible for managing and maintaining the electronic...
Overview: Calling all Dental Hygienist - Offering $5,000 Sign-On Bonus with Flexible Days and Hours Offering a comprehensive benefits... ...your Schedule. As a Hygienist with us, you work with the front office staff on how to best schedule your appointments. We want you to...
...individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With... ...the employee, to gain direct experience working onsite at a pharmaceutical/ biopharmaceutical company, all while maintaining full-time...
...Associate Director provides daily and long-term administrative oversight, direction, assessment and policy implementation for the Biomedical Engineering Bachelors, Masters and Doctoral programs. This position is responsible for all aspects of academic programming, support...