Job Description

Major Responsibilities:

• Provides educational activities for families, individuals, and the community to promote health knowledge and self-sufficiency, assisting individuals in developing skills related to improving health. Motivates patients to be active and engaged participants in their health.
• Meets with patients in-person or by telephone, serving as an advocate and resource to support them through various issues or needs, promoting and guiding their health and well-being.
• Identifies available community-based resources and programs for individuals and families based on their needs and educates and encourages proactive use of agencies and community resources.
• Develops strong collaborative relationships within Aurora Health Care and the community, sharing knowledge about community services, agencies, and individuals that may aid patients.
• Supports patient-centered care and performs various clinical support tasks under supervision, such as filing, retrieving, documenting, and delivering patient information and completing forms. Maintains appropriate documentation and records.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served, with the ability to assess data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to his/her age-specific needs.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate, or
• Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED), and
• Advanced training beyond High School that includes the completion of an accredited or approved program in Community Health.

Experience Required:

• Typically requires 1 year of experience in community outreach, health education, or in a role representing or supporting local community agencies.

Knowledge, Skills & Abilities Required:

• Excellent customer service skills.
• Demonstrates an ability and willingness to work collaboratively with others for concise and timely flow of information.
• Exceptional written and verbal communication skills and critical thinking skills.
• Ability to effectively communicate with patients, presenting a pleasant demeanor during conversations.
• Ability to handle sensitive and confidential information according to policies.
• Intermediate computer and phone skills, including knowledge and experience with data entry, Microsoft Office, and Internet Explorer.
• Ability to gain knowledge of local community agencies.

Physical Requirements and Working Conditions:

• Must be able to sit for the majority of the workday.
• Occasionally lifts up to 10 lbs.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.

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