Job Description

**Growing Gaming Company offering: 401K, Generous PTO Plan, Awesome Perks around the office** This Jobot Job is hosted by: Chris Chomic Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $80,000 - $95,000 per year **A bit about us:** Leading Gaming Company (Video Gaming Terminal Operator) is seeking an Operations Manager to join our growing team in Portage Park near Dunning, IL. Summary: Our Operations Manager will partner closely with our executive leadership team to monitor and recommend improvements within the operations department. They will use KPIs and metrics to streamline processes including operational onboarding and training. They will create sustainable, scalable consistencies and overall improvements, eliminating duplicitous processes and activities, to reduce time to service and ultimately, increase our quality of customer service. Responsibilities

• Serve as the primary contact for service, inventory, and product knowledge.
• Prioritize exceptional service and ensure our customers needs are always at the forefront of everything we do.
• Customer-facing and internal-facing field experience required, supporting and evaluating technicians as needed
• Create reports for operational improvements and analyze and present analytics and KPIs
• Develop training and workflow documentation.
• Manage project progress and scheduling for the Service Team in Northern Illinois.
• Collaborating with the other Regional Managers to ensure consistent standards across the state and appropriate scheduling coverage
• Create payroll budgets and forecast hiring needs.
• Prioritize warehouse activities and track inventory.
• Build relationships with manufacturers and dealers.
• Evaluate employee performance and foster team development.
• Ensure compliance with industry standards.
• Stay updated on industry trends and innovations.
• Assist with budgeting and evaluate ROI on investments.
• Fleet management and strategic oversight of vehicle operations to optimize efficiency, reduce costs, and ensure safety and • compliance.
• Collaborating with the marketing team to implement and support rewards tablets and MDM software.
• *Why join us?**
• Growth opportunities with our company
• Generous PTO Plan

* 401K

• Awesome Perks around the office
• Great Health Benefits
• *Job Details**

• 5 to 7 years of experience leading operations with a responsibility of managing performance of multiple locations
• Bachelors degree or equivalent work experience in a similar service or operations role required.
• Strong communication skills, both written and verbal
• Excellent organizational skills and a strategic mindset
• Proficient in Microsoft Office including Excel for reporting and analytics
• General knowledge of CRM (customer relationship management) tools
• Proven leadership ability with experience in creating and streamlining successful operational teams and processes
• Ability to motivate the operations team to accomplish goals and quotas
• Agility in navigating changing priorities
• Understanding of Terminal Operations (Rules and Regulations) within the Gaming Sector preferred

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