Roles and Responsibilities
Dedicated caretaker of our physical spaces: oversee the presentation of buildings, ensure maximum occupancy and low to no delinquency.
In partnership with the Senior Property Manager, take ownership of overall physical property maintenance, curb appeal, and safety and security for properties
Walk through properties on a regular cadence to observe and handle any issues; identify any areas of improvement and seek approvals
Maintain a safe and comfortable environment for all members by handling nuisance and noise complaints
Communicate frequently with residents; serve as point of contact for any announcements, and keep them informed of events and work being done on the property
Be available to respond to emergencies as needed
Ensure compliance standards are upheld for the applicable units with local and state regulations
Ensure member interactions are handled by all staff with courtesy, professionalism and in alignment with our brand and core values
Handle rent delinquencies and non-payment; initiate eviction proceedings when necessary
Keep a pulse daily with member follow-ups and staying up to date on property features, including amenities, common areas, on-site services provided and retail partners
Welcome new members and ensure they know how to leverage our services, make in-app purchases, and get support; periodically interact with members informally face to face, and attend on-site events
Review results of member surveys and app metrics, analyze and create agreed-on plan of action for resolving member issues in partnership with Geo Regional GM
Consistently monitor member experience, feedback, and team performance using our proprietary app, and take action to address issues that have been escalated or gone unresolved
Liaise with partner companies and be aware of activity in the buildings; attend events
Facilitate complex or difficult member issues such as early termination of leases
Qualifications and Education Requirements
5+ years of property management experience
Proven experience in people management
MS Office fluency
Preferred Skills
Bachelor’s Degree preferred
Excellent written and verbal communication skills
Customer service experience, pleasant and personable
Ability to respond well under pressure
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