Job Description
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.
At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!
Overview: We are seeking a highly qualified Project Manager | Quality Control Lead to oversee the 24x7x365 operations of the Technology Service Desk (TSD). This role will support over 65,000 employees, contractors, trade partners, and participating government agencies at more than 1,800 locations worldwide.
The Quality Control Lead will manage Tier I and Tier II support operations, including incident response, resolution, and escalation for nearly 300 custom and commercial off-the-shelf (COTS) system applications. The role will also provide advanced support for mobile devices, email, and remote access while ensuring seamless program management, quality assurance, and staff training.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
Physical and Mental Qualifications:
DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
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