Job Description
Description JOB SUMMARY
- The Help Desk Analyst I is responsible for the coordination and execution of the Information Systems Help Desk and Computer Operation functions. The primary goal of the Help Desk Analyst I is to provide quality frontline support with a high degree of customer satisfaction, technical expertise, and timeliness.
GENERAL REQUIREMENTS
- Adheres to the hospital and departmental attendance and punctuality guidelines
- Performs all job responsibilities in alignment with the core values, mission and vision of the organization
- Performs other duties as required and completes all job functions as per departmental policies and procedures
- Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
- Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
- Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
WORKING CONDITIONS
- General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
- May be exposed to high noise levels and bright lights.
- May be required to change from one task to another of different nature without loss of efficiency or composure.
- Periods of high stress and fluctuating workloads may occur.
- May be scheduled as needed including overtime
Qualifications EDUCATION REQUIREMENTS
- High School Diploma or GED (Required)
- 2 year / Associate Degree in Computer Science or related field; or Vocational/Technical Degree in Computer Information Systems or related field. (Preferred)
EXPERIENCE REQUIREMENTS
- 1 - 2 years Experience in an information systems related job involving direct customer support. (Preferred)
CERTIFICATIONS AND LICENSURES
- Preferred Certifications/Licensures: CompTIA A+ (Computer service technicians)
GENERAL SKILLS
- Organizational Skills
- Interpersonal Skills
- Customer Relations
- Analytical
- Grammar / Spelling
- Read / Comprehend Written Instructions
- Follow Verbal Instructions
- Basic Computer Skills
- Microsoft Office Suite
- General Clerical Skills
- Basic understanding of computer system concepts including hardware, software, operating systems, networks, data communications, and telecommunications
- Proficiency in microcomputer skills including MS Windows, word processing, spreadsheets, graphics, electronic mail, databases, and other microcomputer applications as needed.
- Good verbal and written communication skills, and the ability to maintain good interpersonal relationships while troubleshooting various computer related problems.
PHYSICAL REQUIREMENTS
- Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
- Have good - manual dexterity and eye-hand-foot coordination
- Ability to perform - repetitive tasks/motion
PHYSICAL DEMANDS
- Standing - Frequently within shift (34-66%)
- Walking - Frequently within shift (34-66%)
- Sitting - Continuously within shift (67-100%)
- Climbing - Occasionally within shift (1-33%)
- Bending/Stooping - Frequently within shift (34-66%)
- Twist at waist - Frequently within shift (34-66%)
- Pushing/Pulling - Frequently within shift (34-66%)
- Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)
- Reaching above shoulder - Occasionally within shift (1-33%)
Job Tags
Relief, Shift work,