Job Description

Responsibilities include, but are not limited to:

• Open and manage cases for all fraud types and any suspected or confirmed fraudulent activity reported by bank employees, customers, or other persons, in the FRM case management system.
• Prepare Suspicious Activity Reports in compliance with applicable regulations.
• Collaborate with members of FRM to assist with the successful completion of various fraud related investigations and tasks.
• Review surveillance systems and extracts photos for use by bank and/or law enforcement personnel.
• Maintain knowledge and/or proficiency regarding numerous Bank records and systems, fraud detection systems, and industry best practices and standards.
• Use records of outside agencies to facilitate investigations including credit bureau records, police, and court records.
• Review internal reports and documentation to detect suspicious activity or transactions.
• Collaborate with AML/BSA, Auditing, Human Resources, Legal, Risk Management and other Departments.
• Conduct interviews of employees and other witnesses.
• Attend criminal and civil court proceedings as necessary to complete the prosecution of cases.
• Counsel employees and customers regarding fraud and best practices.
• Conduct fraud related training.
• Interact with collection agencies and attorneys.
• Act as a liaison between the bank and all branches of law enforcement, bank peer groups, and community organizations.
• Prepare Security Alerts and Advisories.
• Participate in a rotating on-call schedule for after hours Fraud Risk events.
• Perform duties related to Fraud Risk events, after hours and on weekends.
• Submit recommendations to the Director of FRM on various fraud-related topics to identify pertinent issues and drive implementation of enhanced procedures within FRM and across the enterprise.

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