Job Description
Float Teller - Full Time Location of Position: All Branches
Salary: Negotiable
Days: Monday-Saturday
Hours: 40 hours
Duties: Job Responsibility Serve member by completing account transactions while providing a professional and valuable member experience.
- Provide account services to properly identified members by receiving deposits and loan payments, cashing checks, issuing withdrawals, recording night and mail deposits, selling cashier's checks, receiving payment for varied utility companies, answering questions in person or on telephone, and referring other credit union services.
- Record transactions by logging cashier's checks, & money orders, in addition to other special services, preparing currency transaction reports.
- Cross promote credit union products & services by answering inquiries, informing members of new services and product promotions, ascertaining member needs, and efficiently directing members to another department representative.
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas club accounts, providing special statements, copies and referrals.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency, coins, reconciling payments, turning in excess cash and mutilated currency to the vault, and maintaining appropriate supply of coin & currency in drawer.
- Complies with credit union policies, procedures and security standards by participating in (but not limited to) all dual-control functions; maintaining member traffic flow, and auditing teller drawer.
- Maintains member trust & confidence and protect credit union operations by keeping all information confidential.
- Contributes to team effort by accomplishing related results as needed.
ESSENTIAL FUNCTIONS - Greet and welcome all members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
- Promote, explain, and cross-sell other credit union services, such as, debit/credit cards, on-line banking, e-statements, etc.
- Employee must follow all compliance with BSA / OFAC Policies and Procedures and any other compliance with regulations pertaining to job position.
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into our computer system. All deposited checks must comply with Regulation CC for compliance.
- Process withdrawals from accounts after verifying the members ID, and enter withdrawals into system accurately. Also receive mortgage, consumer loan, home equity, visa payments and other payments, and ensure the payments match the correct member number and account suffix.
- Process cashier checks, money orders, gift cards, credit card cash advances, process Pay-By-Phone transactions for members, process payments for approved utility companies.
- Processes change of addresses and other Member Account Information maintenance as needed.
- Balance cash drawer at the end of every shift and compare total amounts to computer-generated proof screen or sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor immediately. Contact account holder to resolve discrepancy.
- Maintain up-to-date and comprehensive knowledge on all credit union products and services.
- Maintain up-to-date and comprehensive knowledge of marketing promotions and Credit Union goals.
- Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.
- Report malfunctions of teller equipment in a ticket to the systems department.
- Volunteer for Community Events the credit union supports. For example, Bay County Relay for Life. Record all volunteer hours (events where you represent COPOCO Community Credit Union), within payroll system under Community Involvement or Business Development.
- Attend educational courses, seminars, programs and workshops to increase job knowledge.
- Assist in performing other tasks as may be assigned by Supervisor or Management.
Requirements: Teller Skills and Qualifications Member service, attention to detail, general math skills, verbal / written communication skills, integrity, selling to member needs, people skills, financial skills, keyboarding skills, 10-key calculator skills, ability to learn software, thoroughness and clear documentation skills.
We expect candidates to have the following competencies:
PHYSICAL DEMANDS: Physical Abilities: Standing, walking, sitting, reach outward, reach above shoulders, squat, kneel, bend
Lift / Carry: 10-50 pounds
Push / Pull 300 pounds or less (wheeled coin machine)
All employees will undergo a background check, drug screening, credit report evaluation and bondabiity check prior to official employment offer. COPOCO Community Credit Union
Job Tags
Full time, Immediate start, Shift work, Night shift, Saturday,