Customer Service Representative I ( Start date End of February 2025)
Temp ( opportunity to become permanent)
Job Location: 1800 Century Blvd NE Atlanta, Georgia 30345
Hours : M-F, 8am-5pm
Pay Rate : $17.00hr
Must provide Tax Clearance Letter with Resume to be submitted for this position
Complete 2 Background Authorization Forms
Sign Job Description
Under supervision, the Customer Service Representative I responds to customer telephone
calls in a Call Center environment concerning account maintenance, State Tax refund inquiries
and Georgia Tax Center password resets. This position also handles inquiries regarding online
State Registration requirements in The Georgia Tax Center (GTC). Performs light to moderate
research using online web tools. The Customer Service Rep must also maintain a working
knowledge of current tax laws and policies and remains abreast of revised policies, procedures,
regulations and tax laws to accurately educate, advise and direct internal and external
customers.
PRIMARY RESPONSIBILITIES:
Assist customers either by phone or in person
Review confidential tax information
Provide account maintenance according to tax laws and policies and procedures
Provide customer support for online self-service functions through the Georgia Tax Center
Provide knowledgeable and accurate information in a timely and friendly manner
Use of technology for advanced support
MINIMUM ENTRY QUALIFICATIONS:
High school diploma or GED AND Six months of call center experience handling customers
questions, complaints and/or providing information.
ESSENTIAL QUALIFICATIONS:
- Customer Service: Ability to appropriately address customer issues, in the interests of
achieving customer satisfaction and respecting business needs
- Results Orientation: Ability to identify the most appropriate method for completing a project or
reaching a goal
- Good Judgment & Decision Making: Ability to evaluate all the relevant aspects of a
situation, such as potential consequences, and make an appropriate decision
- Accountability: Ability to accept responsibility for one’s actions with honesty and integrity,
while maintaining credibility and remaining committed to organizational success
State of Georgia Department of Revenue
Taxpayer Services Division
Contact Center
- Teamwork & Cooperation: Ability to promote the team atmosphere, be respectful of all team
members, and work well with co-workers & leadership
- Analytical Ability: Ability to analyze problems and resolve issues
PREFERRED QUALIFICATIONS:
- Experience working with Georgia Department of Revenue
- Experience working in a high-volume Contact Service environment
- Bilingual in Spanish or second language, with good verbal and written communication skills in
English.
All selected applicants for Department of Revenue positions will be subject to a State of
Georgia tax records check and a criminal background investigation before final approval
to begin work. Additional background processes may be in place for some positions,
such as law enforcement. In addition, the highest level of education indicated on the
State of Georgia Application for Employment will be verified.
...merchandise to ensure our products are available on store shelves for grocery shoppers. Place orders and drive additional sales by gaining... ...products, place product in the back room, and collect proof of delivery Use handheld technology and sales software to complete daily...
...Job Description Job Description Now Hiring - USPS CDS Rural Mail Carrier TNStumpff Enterprises, LLC, the nations leader in Contract Delivery Service for the United States Postal Service, with offices in20 states, is currently seeking applicants to deliver mail...
SUMMARYMills Auto Group is looking for a General Sales Manager to join our growing sales department. You'll work closely with upper management... ...high school diploma or GED equivalent requiredPrior automotive sales managerial experience preferredExcellent communication...
...Join the Guaranty Bank and Trust Team! Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and... ...educational opportunities so your career can flourish. The Trust Officer will perform all functions as necessary to properly administer a...
...Comfort Keepersis currently seeking a dedicated caregiver to provide support for our client in Dixon, CA. This is an immediate hiring opportunity for a part-time position with the potential for increased hours or additional clients for those seeking full-time employment...