Job Description

Job Description

Job Description

Overview

Are you a highly driven, accountable, and career-focused team player with an optimistic outlook? Do you want to provide new and creative input to help the company grow?

If So, Then We Want You!

Mission:

At DuraServ, we are one of the top distributors of commercial door and dock manufacturers. Therefore, we aspire to be the most trusted provider in the industry. Since opening the doors in 2001, our secret to sustaining continual growth has been our culture, which is focused on taking great care of every customer, treating employees well and with respect, and being “first and best” in all markets servicing our customers.

Under minimal direction, the Assistant Operations Manager works alongside the Operations Manager, overseeing the entire local Operation. The Assistant Operations Manager role is a hybrid role with much of the focus on the office.

Other duties may include daily inspection and inventorying of Division Service Trucks, assisting the warehouse with equipment staging, and ordering stock parts. The Assistant Operations Manager will assist the Operations Manager in growing the service department while following the company’s policies and procedures.

What you can expect to do:

Primary Responsibilities (include but are not limited to):

• Assist the Operations Manager with managing the day-to-day operations of the service department.
• Assist in plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctly
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure that projects are completed timely, below budget, and to the customer’s satisfaction
• Assist with oversight and management of subcontractors, including job site reviews, workmanship, punch list competition, and purchase orders
• Daily inspection and inventorying of Division Service Trucks
• Assist the Operations Manager in leading the service department’s growth
• Reinforce the company’s policies and procedures
• Ability to remain flexible and adjust promptly and effectively during change
• Ensure compliance with company policies and procedures
• Support the ADVANCE Technician Training Program
• Performs other duties as assigned

What will set you apart from others:

• Work requires reasonable judgment in applying and interpreting policy, procedures, or precedents to problems of a well-defined nature.
• Work requires personal contact with others outside the department to effect the final determination of problems of a recurring but non-routine nature.
• Demonstrate practical interpersonal skills to interact with all employees within the organization.
• Demonstrate planning and problem- solving/investigative skills as required to research inquiries related to job responsibilities.

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job: Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

Working Conditions:
Work incorporates a mixture of office and some warehouse and fieldwork. Therefore, this position is classified as essential and those employed are expected to report to work in all conditions unless otherwise directed. Complete a fit for duty and a DOT before the start date. You will be required to attain your forklift and scissor lift certifications within 30 days and complete and earn your OSHA 30 certification training within 60 days of your effective date.

Skills we are seeking:

• High School graduation or equivalent is required, Bachelor’s degree is preferred.
• Prior experience in the dock and door industry is preferred.
• Previous experience in manufacturing, distribution, and service industries is helpful.
• Established computer skills and familiarity with Microsoft Windows and Microsoft Office (Excel, Word, and Teams) preferred.
• Customer Service Oriented
• Demonstrated leadership experience and capabilities
• Practical oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

Benefits

• Continuous training and development program
• We offer a full benefits package including health, dental, vision, supplement insurance plans, and a 401K with company match
• The company benefits include life insurance, short and long-term disability

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.

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